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Return & Refund Policy

RETURN & REFUND POLICY

 

Ezy Pet Shop guarantees that you will be satisfied with our services and products. We will never let any of our customers suffer any loss or dissatisfaction as it is such a shameful situation for us. We like you to buy with full of confidence from Ezy Pets. We are very happy and satisfy with the quality of our products that should you have any problems with the product, please write to us support@ezypetshop.com and we will refund your money back after confirmation! This is our promise to you.


PLEASE TAKE NOTED RETURNS THAT DOES NOT FULFILL THE FOLLOWING CRITERIA CANNOT BE PROCEEDED OR REFUNDED

  • Item(s) must be in original condition with original tag and original packaging condition.
  • Item(s) must be in clean and free from ANY Pet fur/hair.
  • Item(s) must be returned within 7 days from the date of the received.


Returns will not be proceed if the item(s) does not meet the above criteria, at your own expense.


If the goods/products has been used or damaged by the customer, there will not be any refund. Ezy Pets will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.


Please return your purchase to the following address:
Ezy Pet Shop
No.2797, Jalan Rozhan,
Taman Industri Cherok Tokun,
09000 Kulim,
Kedah.
Malaysia

 

Still Need Help ?

As per our pledge and promise to you, we will always stand-by and happy to serve you with any question and concerns you may encountered regards to our Return and Refund Policy. Do feel free to reach us through:

WhatsApp : +6013 435 4919

Email : support@ezypetshop.com


We truly thank you from bottom of our heart for your great support in our business and for understanding our return and refund policy. We will keep our promise to make sure we will be your first and best choice for your best soul furry friends.